Shandong Longxiang Machinery Co., Ltd Shandong Longxiang Machinery Co., Ltd

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Service Commitment

Service Commitment

Service Commitment

1, installation guidance, commissioning, acceptance to ensure the quality of service specific measures
Since its establishment, Shandong Longxiang Machinery Co., Ltd. has always been adhering to the business tenet of "survival by quality, development by creation, and market by reputation", and is committed to providing quality services to customers.
"Customer satisfaction is the best reward for our work!" In order to protect your legitimate rights and interests, the company in addition to providing quality products we solemnly promise:
A. All products sold by Longxiang enjoy a one-year free warranty and lifetime service to show Longxiang's confidence in its products and its guarantee to customers.
B. The buyer in the original purchase contract enjoys a warranty interest, and within one year from the date of purchase of Longxiang's goods, the Company provides warranty and free maintenance services and permanent tracking services for product and manufacturing defects.
C. The buyer and seller shall be responsible for the following in a certain procedure:
Seller's responsibility: if the products sold by the seller are damaged due to quality problems, the seller is responsible for repair or replacement, and bear the costs required.
Buyer's liability: If the product sold by the seller is damaged due to man-made or improper use during the buyer's use, the seller may repair or replace the product at any time according to the buyer's request, and the cost of materials and transportation shall be borne by the buyer.
Once you become Longxiang's customer, then Longxiang's promise to you will be in effect forever.
Shandong Longxiang Machinery Co., Ltd. has set up a special after-sales service center and a professional installation team to deal with customer consultation, complaints, maintenance and emergency services. Professionals provide maintenance services for customers and strive to solve all the needs of customers.
1. pre-sales service
(1) professional consulting, on-site mapping, measurement, customized services
(2) Plane planning, configuration consultation and suggestion of working space
(3) Free computer-aided drawing design
(4) Arrange customers to visit the production workshop and exhibition hall display, conditions permit can be arranged to visit the customer's site.
(5) Provide product information, pictures, and can provide special product information required to the project supporting customers.
2. in-sale service
(1) in strict accordance with the customer order requirements of the material, production, and on-time delivery.
(2) Professional installers shall carry out all-weather assembly in accordance with standard operation manuals and drawings to ensure timely and quality completion. Under special circumstances, other products can be temporarily replaced at no cost.
(3) After installation, on-site cleaning treatment and product use and maintenance instructions are provided.
(4) Shandong Longxiang Machinery Co., Ltd. does not subcontract or subcontract in the production process.
3. after-sales service
(1) Shandong Longxiang Machinery Co., Ltd. implements the standards announced by the National Bureau of Quality and Technical Supervision. The company promises: All coating equipment sold by the company will be given a one-year warranty. During the warranty period, if the product has quality problems, The company provides free maintenance and free replacement of wearing parts.
(2) If customers need to reorganize or relocate, they need to change the layout of the equipment. The company provides guiding services for planning and design, demolition, installation and commissioning.
We promise that before the completion of the project, due to the quality problems of the coating equipment and accessories, they will be replaced unconditionally and free of charge to ensure that the project is put into use on schedule.
2. Warranty time
One year warranty, life-long maintenance.
3. Service contents during warranty period
A. the company establishes customer files, and sends special personnel to inspect and inspect the products from time to time or make additional telephone visits to understand the use status of the products and solve the problems found in time.
B. quality problems occur during the warranty period, the company provides free repair or replacement and spare parts repair;
C. If customers need to reorganize or relocate, they need to change the equipment layout. The company provides free guidance services for planning and design, demolition, installation and commissioning (and ensures that they are civilized and polite during installation and maintenance).
D. the after-sales service hotline is 0086-531-83383888. after receiving the user's complaint and notice of calling for repair, the company's technical department analyzes the quality problems and responds within 24 hours, and the maintenance personnel arrive at the scene within 48 hours.
E. The manufacturer sends technical staff to the door once a year for maintenance service.
4. Other service content commitments
If the equipment layout or relocation needs to be changed, the relocation, planning and design, demolition, installation and commissioning services shall be provided.
Warehousing: If the customer needs to delay the delivery date, the company will give the warehouse.
The goods are repaired free of charge during the guarantee period, and after the guarantee period, only the cost fee is charged for maintenance and replacement parts.